Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

Druva to use generative AI for faster problem diagnosis and resolution

Automated cloud backup provider Druva Inc. said today that it’s incorporating generative artificial intelligence into its platform to simplify customer interactions. The copilot, called Dru, uses a conversational interface (pictured) to help users more quickly pinpoint the cause of a problem and identify a solution. It lets users request real-time, custom reports, ask follow-up questions and act ...

Alluxio rolls out new filesystem built for deep learning

Alluxio Inc., which sells a high-performance open-source distributed filesystem, today introduced a completely overhauled version of its product fine-tuned for artificial intelligence workloads. Alluxio Enterprise AI is aimed at data-intensive deep learning applications such as generative AI, computer vision, natural language processing, large language models and high-performance data analytics. It’s designed for high-performance model training ...

Oracle NetSuite gets generative AI, performance management and much more

Oracle Corp.’s NetSuite subsidiary today is adding dozens of new features and financial tools to its enterprise resource planning suite grounded in generative artificial intelligence and aimed at improving operational productivity, financial planning and business analysis, along with a more flexible licensing model for task-specific employee roles. The generative AI highlight is NetSuite Text Enhance, ...
SPECIAL REPORT: GENERATIVE AI TRANSFORMS EVERY INDUSTRY

AI model training rekindles interest in on-premises infrastructure

Enterprises have spent the last 15 years moving information technology workloads from their data centers to the cloud. Could generative artificial intelligence be the catalyst that brings some of them back? Some people think so. Interest in natural language processing has exploded since OpenAI LP’s release of the ChatGPT large language model-based chatbot last November. ...

Salesforce’s MuleSoft integration studio gets generative AI front end

Salesforce Inc. is folding generative artificial intelligence capabilities into Anypoint Code Builder, an integration platform from its MuleSoft subsidiary, the company announced today. Citing its own research showing that 80% of information technology leaders say integration challenges slow digital transformation, the company said generative AI can significantly improve integration speed while enabling developers to build ...

OpenText spreads generative AI across its Information Management Cloud

Enterprise software provider OpenText Corp. today announced that it will incorporate large language model-based generative artificial intelligence capabilities throughout its Information Management Cloud for content, experience, business networks, information technology operations, developer operations and cybersecurity. The company also announced a suite of tools to aid IT administrators in creating and managing data lakes, analyzing structured and ...

Zoom adds collaborative document feature and folds generative AI into its entire product line

Zoom Video Communications Inc. is kicking off its annual Zoomtopia conference today with a host of generative artificial intelligence-based enhancements to its core platform as well as to the contact center offering it launched early last year and the Workvivo Ltd. employee engagement application it acquired last spring. The highlight for most users is Zoom Docs (pictured), ...

Duplicating the charm of handwritten messages – at scale

In a world of pre-sorted, data-driven, machine-generated messages, handwritten notes have become as odd as the rotary telephone. CBS News reported in 2021 that 37% of Americans hadn’t sent a handwritten letter in over five years and half hadn’t received one. The rarity of pen-and-ink messages makes them compelling enough that they usually get read. ...

Aporia adds protection against AI hallucinations

Machine learning observability startup Aporia Technologies Ltd. is broadening its line of tools for ensuring responsible artificial intelligence use with a new product that it says enhances the performance of generative AI products and safeguards against hallucinations or misuse. AI Guardrails, released Sept. 27, can be integrated into any generative AI product and positioned between the large ...

Creatio completes composable overhaul of its no-code platform

No-code platform developer Creatio Inc. said today it has completed the transition to a fully composable architecture it announced last December. The company is also rolling out an overhauled user interface, adding generative artificial intelligence-powered recommendations for workflow design and automation and introducing governance features. Composable architecture is a building-block approach to application development that allows developers to ...